Patient Intake & Scheduling Coordinator

NYU Langone Health; New York (NY); On-site; USD 37,000 - 41,000; Full time

Job summary

NYU Langone Health's Faculty Group Practice is seeking a Front-End Intake/Scheduling Secretary I to support patient access and practice operations in a busy NYU medical setting.

Responsibilities include greeting patients, scheduling visits, obtaining authorizations, answering calls, and routing communications to the appropriate team members while upholding HIPAA and service standards.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Strong customer service orientation.
• Light, accurate keyboarding skills.

Responsibilities

• Schedules patient appointments and manages front-end administrative tasks for the practice.
• Answers calls, takes messages, and routes inquiries to the appropriate contact.
• Greets patients and assists with registration, scheduling, and information flow.
• Maintains professional relationships with physicians, nurses, and office staff.
• Communicates clearly to patients about instructions, preparation, and forms for visits.
• Releases medical records in compliance with HIPAA and ROI procedures.

Skills

Organizational skills

Interpersonal communication

Verbal & written communication

Customer service

Typing/keyboard skills

Education

High School Diploma

Job description

NYU Langone Health's Faculty Group Practice is seeking a Front-End Intake/Scheduling Secretary I to support patient access and practice operations in a busy NYU medical setting.

Responsibilities include greeting patients, scheduling visits, obtaining authorizations, answering calls, and routing communications to the appropriate team members while upholding HIPAA and service standards.