Patient Intake & Scheduling Lead — Front Desk

NYU Langone Health; New York (NY); On-site; USD 44,000 - 56,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II – Intake/Scheduler (FGP) for Staten Island. The role supports front-end operations, greets patients, schedules appointments, and handles administrative duties. You will train new front desk staff and ensure efficient patient intake processes.

Key responsibilities include verifying insurance, updating records, and promoting a positive patient experience. Strong clerical skills, medical terminology knowledge, and organizational abilities are essential

Qualifications

• High School diploma required.
• Three years of relevant clerical experience.
• Knowledge of medical terminology helpful.

Responsibilities

• Greet patients in person or by phone with professionalism.
• Answer questions or refer to appropriate contact.
• Schedule and manage patient appointments and adhere to scheduling templates.
• Train and onboard new front desk staff where applicable.
• Maintain patient records and verify insurance information.

Skills

Front desk

Medical terminology

Customer service

Training others

Education

High School diploma

Tools

Epic

Job description

NYU Langone Health is seeking a Secretary II – Intake/Scheduler (FGP) for Staten Island. The role supports front-end operations, greets patients, schedules appointments, and handles administrative duties. You will train new front desk staff and ensure efficient patient intake processes.

Key responsibilities include verifying insurance, updating records, and promoting a positive patient experience. Strong clerical skills, medical terminology knowledge, and organizational abilities are essential