Intake & Front Desk Lead — Scheduler

NYU Langone Health; New York (NY); On-site; USD 44,000 - 56,000; Full time

Job summary

NYU Langone Health's Faculty Group Practice in Staten Island is seeking a Secretary II - Intake/Scheduler to welcome patients, manage appointments, and support efficient front desk operations. This role includes onboarding new staff, verifying demographics, and ensuring accurate data entry in Epic.

The position requires a high school diploma with three years of clerical experience, strong organizational and communication skills, and a customer-service oriented approach in a fast-paced outpatient

Qualifications

• High school diploma required.
• Three years of relevant clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communication skills.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer questions or refer to the appropriate contact.
• Schedule routine appointments and follow-ups.
• Verify insurance information and collect data for scheduling.
• Enter and update patient information in Epic and manage front desk tasks.
• Provide training and onboarding support for new front desk staff.
• Maintain waiting areas and assist with care coordination when needed.

Skills

Customer service

Interpersonal skills

Medical terminology knowledge

Keyboarding

Scheduling

Education

High school diploma

Tools

Epic

Job description

NYU Langone Health's Faculty Group Practice in Staten Island is seeking a Secretary II - Intake/Scheduler to welcome patients, manage appointments, and support efficient front desk operations. This role includes onboarding new staff, verifying demographics, and ensuring accurate data entry in Epic.

The position requires a high school diploma with three years of clerical experience, strong organizational and communication skills, and a customer-service oriented approach in a fast-paced outpatient