Patient Services & Records Clerk

AdventHealth; Ocala (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Ocala, Florida is seeking a detail‑oriented front desk / medical records assistant to join our team. The role supports patient intake, handles scheduling, insurance verification, copay collection, and referral processing with a patient‑friendly, timely approach.

The position requires a high school diploma and at least one year of related experience; full‑time, day shift. We offer benefits from day one, competitive pay, and opportunities for professional development within a

Qualifications

• High School Grad or Equiv [Required].
• 1+ years related experience [Preferred].

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv [Required]

Job description

AdventHealth in Ocala, Florida is seeking a detail‑oriented front desk / medical records assistant to join our team. The role supports patient intake, handles scheduling, insurance verification, copay collection, and referral processing with a patient‑friendly, timely approach.

The position requires a high school diploma and at least one year of related experience; full‑time, day shift. We offer benefits from day one, competitive pay, and opportunities for professional development within a