Patient Intake Coordinator – Healthcare Concierge

TEKsystems; Missouri; On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems is seeking a Healthcare Intake Specialist in Columbia, MO to serve as the first point of contact for patients receiving specialized medical equipment and services. The role emphasizes compassionate customer service, accurate data entry, and insurance verification within EMR/EHR systems.

You will guide patients through intake, complete registrations, verify demographics and eligibility, schedule appointments, and collaborate with internal teams to ensure timely, compliant service

Qualifications

• Strong customer service experience in a healthcare, medical office, administrative, or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate patient records.
• Collect, review, and process required documentation to ensure compliance with organizational and insurance requirements.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment and services.
• Accurately enter and maintain patient information within EMR/EHR systems.
• Support workflow improvement initiatives through data review, process verification, and problem-solving efforts.
• Collaborate with internal departments to ensure timely and accurate service delivery.
• Develop and maintain knowledge of company services, products, and healthcare industry requirements.

Skills

Healthcare customer service

Attention to detail

Organizational skills

MS Office

Multi-tasking

Teamwork

Tools

EMR/EHR systems (Epic or similar)

Job description

TEKsystems is seeking a Healthcare Intake Specialist in Columbia, MO to serve as the first point of contact for patients receiving specialized medical equipment and services. The role emphasizes compassionate customer service, accurate data entry, and insurance verification within EMR/EHR systems.

You will guide patients through intake, complete registrations, verify demographics and eligibility, schedule appointments, and collaborate with internal teams to ensure timely, compliant service