Customer Service Intake Specialist

TEKsystems; Missouri; Vor Ort; USD 26.000 - 28.000; Teilzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off

Zusammenfassung

TEKsystems is seeking a Healthcare Intake Specialist in Columbia, MO to serve as the first point of contact for patients receiving specialized medical equipment and services. The role emphasizes compassionate customer service, accurate data entry, and insurance verification within EMR/EHR systems.

You will guide patients through intake, complete registrations, verify demographics and eligibility, schedule appointments, and collaborate with internal teams to ensure timely, compliant service

Qualifikationen

• Strong customer service experience in a healthcare, medical office, administrative, or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Aufgaben

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate patient records.
• Collect, review, and process required documentation to ensure compliance with organizational and insurance requirements.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment and services.
• Accurately enter and maintain patient information within EMR/EHR systems.
• Support workflow improvement initiatives through data review, process verification, and problem-solving efforts.
• Collaborate with internal departments to ensure timely and accurate service delivery.
• Develop and maintain knowledge of company services, products, and healthcare industry requirements.

Kenntnisse

Healthcare customer service

Attention to detail

Organizational skills

MS Office

Multi-tasking

Teamwork

Tools

EMR/EHR systems (Epic or similar)

Jobbeschreibung

Job Description

Healthcare Customer Service Representative - Intake Specialist

About the Role

We are seeking a compassionate and detail-oriented Intake Specialist to serve as the first point of contact for patients receiving specialized medical equipment and services. This role is ideal for someone who enjoys helping others, thrives in a healthcare environment, and excels at administrative and customer service responsibilities.

As an Intake Specialist, you will guide patients through the registration and intake process, verify insurance information, collect and maintain accurate records, and help ensure a smooth and positive patient experience from start to finish.

Key Responsibilities

• Welcome patients and provide exceptional customer service throughout the intake process.
• Complete patient registration, verify demographic information, and maintain accurate patient records.
• Collect, review, and process required documentation to ensure compliance with organizational and insurance requirements.
• Verify insurance eligibility, benefits, coverage, deductibles, and co-insurance information.
• Schedule, confirm, and coordinate patient appointments as needed.
• Review clinical documentation and payer requirements to determine qualification and compliance for equipment and services.
• Accurately enter and maintain patient information within electronic medical record (EMR/EHR) systems.
• Support workflow improvement initiatives through data review, process verification, and problem-solving efforts.
• Collaborate with internal departments to ensure timely and accurate service delivery.
• Develop and maintain knowledge of company services, products, and healthcare industry requirements.

QualificationsRequired

• Strong customer service experience in a healthcare, medical office, administrative, or patient-facing environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Preferred

• Experience with EMR/EHR systems, including Epic or similar platforms.
• Knowledge of medical terminology.
• Experience with insurance verification and benefits investigation.
• Understanding of Medicare, Medicaid, and commercial insurance documentation requirements.
• Prior healthcare intake, patient registration, or medical office experience.

What We're Looking For

• A patient-focused professional with a friendly and empathetic approach.
• Strong administrative and data-entry skills.
• Ability to learn new systems and technologies quickly.
• Dependable, proactive, and accountable work ethic.
• Flexible and adaptable in a changing healthcare environment.

Why Join Us?

• Opportunity to make a meaningful impact on patients' healthcare journeys.
• Collaborative and supportive team environment.
• Gain valuable experience in healthcare administration and patient services.
• Build a rewarding career with advancement potential in the healthcare industry.

Job Type & Location

This is a Contract position based out of Columbia, MO.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MO.

Application Deadline

This position is anticipated to close on Aug 19, 2026.