Patient Intake & Onboarding Specialist

PromptCare, Inc.; Lenexa, Northern (KS, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Package

401(k) plan (discretionary)

PTO - Vacation, Sick and Personal days

Referral bonuses & Discount Ticket

Employee Recognition Program

Job summary

PromptCare, Inc. in Lenexa, KS seeks a detail-oriented Intake Coordinator to process inbound orders from referral sources and patient requests via calls, faxes and emails. You will use our enterprise system to enter new orders accurately and support patient onboarding.

This full-time, hybrid role (Mon-Fri 8:30am–5:00pm) offers a competitive salary and benefits, including medical/dental/vision and a 401(k). Previous experience with Brightree or CPR+ and hospital referrals is a plus.

Qualifications

• A college education is preferred, but strong relevant experience may be considered
• Must have strong PC skills, especially the MS Office suite
• Experience with Brightree or CPR+ is a major advantage (training provided)
• Experience with patient admissions and customer service in referral settings is preferred
• Experience with hospitals, physicians, case managers, and sales teams is preferred

Responsibilities

• Provide clients with timely and accurate information and take corrective actions for complete satisfaction
• Obtain patient referral admission data and document initial information
• Notify staff of pending referrals and admissions and maintain cross-department communication
• Enter new patient information into the order processing system
• Generate a daily referral log and forward to staff
• Perform insurance verification and obtain prior authorizations for onboarding
• Coordinate with sales, case managers, physicians, and patients to complete data for authorization
• Perform cost analyses for new referrals and communicate results to Sales and dietician as needed
• Handle telephone calls and triage problems per company standards and training policies
• Schedule deliveries to meet patient needs and cost-effectiveness
• Document referral sources or patient concerns accurately and promptly

Skills

PC skills

Education

Associate or Bachelor’s degree preferred

Tools

Brightree

CPR+

Job description

PromptCare, Inc. in Lenexa, KS seeks a detail-oriented Intake Coordinator to process inbound orders from referral sources and patient requests via calls, faxes and emails. You will use our enterprise system to enter new orders accurately and support patient onboarding.

This full-time, hybrid role (Mon-Fri 8:30am–5:00pm) offers a competitive salary and benefits, including medical/dental/vision and a 401(k). Previous experience with Brightree or CPR+ and hospital referrals is a plus.