Patient Insurance Navigator

Graceworks Lutheran Services; Bremerton (WA); On-site; USD 26,000 - 36,000; Full time

Job summary

Peninsula Community Health Services seeks a Navigator to guide patients through the insurance process, including Medicaid and Medicare enrollments, and to assist with applications and certifications. The role supports patients in understanding coverage options and maintaining required records.

Responsibilities include educating clients on available programs, applying for subsidies, and updating records. A SHIBA/Medicaid certification within 120 days is required.

Qualifications

• Must have excellent communication skills and the ability to work independently and as part of a team.
• Strong interpersonal and problem-solving abilities, plus time-management and organization.
• Professional judgment and responsiveness to feedback are essential.

Responsibilities

• Guide patients through insurance processes and enrollments in Medicaid/Medicare and related programs.
• Assist eligible patients with completing insurance applications and certifications.
• Maintain patient records and track data for reporting and continuity of care.
• Educate clients on Medicaid, Medicare, and other financial assistance options.
• Stay current on new insurance programs through training and meetings.

Skills

Communication skills

Teamwork

Interpersonal skills

Problem-solving

Time management

Organizational skills

Professional judgment

Customer service experience

EHR software

Tools

Athena EHR

Job description

Peninsula Community Health Services seeks a Navigator to guide patients through the insurance process, including Medicaid and Medicare enrollments, and to assist with applications and certifications. The role supports patients in understanding coverage options and maintaining required records.

Responsibilities include educating clients on available programs, applying for subsidies, and updating records. A SHIBA/Medicaid certification within 120 days is required.