Care Access Navigator: Public Benefits & Insurance

Whitman-Walker; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

Whitman-Walker is seeking a Public Benefits and Insurance Navigator (PBIN) in Washington, D.C. This role is dedicated to assisting patients and residents with health insurance and public benefits eligibility, enrollment, and literacy. The PBIN Navigator will work within a specialized Insurance Navigation Team and ensure critical outreach and enrollment assistance to the community.

Candidates should have strong customer service skills, a relevant degree or experience, and a commitment to health equity. The position requires flexibility and adaptability in a dynamic environment, with a strong emphasis on teamwork.

Qualifications

• Ability to work independently with minimal supervision.
• Knowledge of principles for providing excellent customer service.
• Strong computer skills and attention to detail.

Responsibilities

• Assist clients with health insurance and public benefits enrollment.
• Manage assigned cases and update client information.
• Provide outreach and education for insurance options.

Skills

Customer service

Healthcare knowledge

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor's degree or 4–5 years of relevant experience

Tools

Microsoft Office

Legal Server

Job description

Whitman-Walker is seeking a Public Benefits and Insurance Navigator (PBIN) in Washington, D.C. This role is dedicated to assisting patients and residents with health insurance and public benefits eligibility, enrollment, and literacy. The PBIN Navigator will work within a specialized Insurance Navigation Team and ensure critical outreach and enrollment assistance to the community.

Candidates should have strong customer service skills, a relevant degree or experience, and a commitment to health equity. The position requires flexibility and adaptability in a dynamic environment, with a strong emphasis on teamwork.