Patient Insurance & Financial Navigator

Northcountryhomehealth Hospice; Whitefield (NH); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

North Country Healthcare is seeking a Patient Navigator to provide bedside and in-person support for patients navigating Medicaid, Marketplace, and Medicare enrollment, and to connect them with financial aid resources.

You will educate patients on coverage options, deductibles, and out-of-pocket costs, document interactions accurately, and collaborate with care management and community programs to reduce barriers to access and ensure compliant revenue cycle practices.

Qualifications

• Knowledge of Medicaid, Marketplace, and Medicare systems.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Empathy and professionalism in handling sensitive patient situations.
• Capability to work collaboratively with a multidisciplinary team.

Responsabilités

• Provide bedside assistance for patients, including those with newborns, in enrolling in Medicaid and Marketplace programs.
• Educate patients about their health coverage, deductibles, out-of-pocket costs, and options available to them.
• Serve as a liaison between care management, legal departments, outsourced teams, and other involved parties to resolve patient needs efficiently and effectively.
• Triage and elevate complex cases that require additional backend revenue cycle follow-up and support.
• Assist patients with hospital financial assistance applications and processes.
• Connect patients with appropriate community and state programs for additional support.
• Accurately document all patient interactions, ensuring compliance with hospital policies and regulations.
• Participate proactively in ongoing education, audits, and process improvement initiatives aimed at supporting revenue integrity and enhancing patient satisfaction across all serviced facilities.

Connaissances

Medicaid knowledge

Marketplace knowledge

Medicare knowledge

Communication skills

Organizational skills

Empathy

Team collaboration

Formation

High school diploma

Associate or Bachelor's degree in a relevant field

Description du poste

North Country Healthcare is seeking a Patient Navigator to provide bedside and in-person support for patients navigating Medicaid, Marketplace, and Medicare enrollment, and to connect them with financial aid resources.

You will educate patients on coverage options, deductibles, and out-of-pocket costs, document interactions accurately, and collaborate with care management and community programs to reduce barriers to access and ensure compliant revenue cycle practices.