Bilingual Patient Navigator: Insurance & Access

Kinston Community Health; Kinston (NC); On-site; USD 22,000 - 26,000; Full time

Job summary

Kinston Health in North Carolina seeks a Patient Navigator to help patients access health insurance through Medicaid and the ACA Marketplace, including enrollment assistance and verification.

The role supports documentation, audits, and collaboration with Registration and other departments to ensure timely coverage and compliance. A high school diploma and bilingual English/Spanish skills are required, with healthcare experience preferred.

Qualifications

• High school diploma or GED required.
• Experience with Medicaid/insurance enrollment preferred.
• Bilingual English/Spanish required.
• Ability to navigate online applications.
• Knowledge of HIPAA and privacy requirements.

Responsibilities

• Assist patients with Medicaid eligibility verification, applications, renewals, and supporting documentation.
• Help patients navigate ACA Marketplace enrollment, identify coverage options, and complete applications.
• Follow up on pending applications, unresolved coverage concerns, and potential gaps in insurance coverage.
• Provide backup lobby assistance by greeting patients and directing them to appropriate departments.
• Maintain accurate documentation of patient assistance and enrollment status in approved systems.
• Coordinate with Registration and the Sliding Fee Discount Program to resolve coverage concerns and ensure follow-up.
• Document audit findings and coordinate corrective-action follow-up.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Education

High school diploma or GED

Tools

EHR systems

Insurance verification tools

Job description

Kinston Health in North Carolina seeks a Patient Navigator to help patients access health insurance through Medicaid and the ACA Marketplace, including enrollment assistance and verification.

The role supports documentation, audits, and collaboration with Registration and other departments to ensure timely coverage and compliance. A high school diploma and bilingual English/Spanish skills are required, with healthcare experience preferred.