Patient Navigator: Insurance & Financial Care Advocate

North Country HealthCare, Inc.; Whitefield (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

North Country Healthcare in Whitefield, NH seeks a Patient Navigator to assist patients with Medicaid enrollment, financial counseling, and financial aid applications. You will help patients understand their coverage, explain deductibles and out‑of‑pocket costs, and connect them with hospital, state, and community resources.

The role requires strong communication, empathy, and the ability to work with care management, legal, and revenue cycle teams to resolve patient needs efficiently while

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in healthcare administration, social work, public health, or related area preferred.
• Healthcare access certifications a plus.

Responsibilities

• Provide bedside and in-person assistance for Medicaid enrollment and Marketplace programs.
• Educate patients about health coverage, deductibles, out‑of‑pocket costs, and options available.
• Serve as liaison between care management, legal departments, outsourced teams, and other involved parties to resolve patient needs efficiently and effectively.
• Triage and elevate complex cases that require additional backend revenue cycle follow‑up and support.
• Assist patients with hospital financial assistance applications and processes.
• Connect patients with appropriate community and state programs for additional support.
• Accurately document all patient interactions, ensuring compliance with hospital policies and regulations.
• Participate in ongoing education, audits, and process improvement initiatives aimed at supporting revenue integrity and enhancing patient satisfaction across all serviced facilities.

Skills

Medicaid knowledge

Communication skills

Organization

Empathy

Team collaboration

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

BLS or Heartsaver CPR AED certification required

Job description

North Country Healthcare in Whitefield, NH seeks a Patient Navigator to assist patients with Medicaid enrollment, financial counseling, and financial aid applications. You will help patients understand their coverage, explain deductibles and out‑of‑pocket costs, and connect them with hospital, state, and community resources.

The role requires strong communication, empathy, and the ability to work with care management, legal, and revenue cycle teams to resolve patient needs efficiently while