Patient & Insurance Account Resolution Specialist

Revco Solutions; Durham (NC); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) with company match

PTO

Paid holidays

Monthly bonus

Job summary

Revco Solutions is seeking a Patient Account Specialist to assist patients with account understanding and resolving balances. This role features a 3-day in-office, 2-day remote hybrid schedule and a monthly bonus plan.

Pay is $20/hr with robust benefits and a path to government insurance follow-up work. Responsibilities include empathetic patient communication, insurance inquiries handling, and accurate documentation in EHR and billing systems.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities in challenging situations.
• Ability to multitask, navigate computer systems, and type accurately.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures and general healthcare questions.
• Document patient interactions and update systems according to guidelines.

Skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma

Job description

Description

First 90 Days 100% On-Site Hybrid Following - 3 Days in Office, 2 Days Remote

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.

Pay: $20/hr

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monthly Bonus Plan
• Hybrid opportunities

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

POST-CLEARANCE ASSIGNMENT — GOVERNMENT INSURANCE FOLLOW-UP

Following successful completion of the required government background and clearance process, the Specialist will transition to the Government Insurance Follow-Up team.

Responsibilities will include:

• Conduct detailed analysis and follow-up on outstanding government insurance claims to support timely and accurate resolution in accordance with payer guidelines.
• Communicate with insurance carriers, patients, and other appropriate parties to investigate and resolve outstanding accounts.
• Research and resolve claim denials, rejections, underpayments, and payment delays.
• Initiate appropriate billing corrections, appeals, resubmissions, and follow-up activities.
• Prepare and submit required claim documentation, which may include EOBs, itemized statements, medical records, and other supporting documentation.
• Respond to payer and patient inquiries regarding outstanding or delinquent claims.
• Utilize payer portals, Electronic Health Records (EHR), patient accounting systems, and other available technology to investigate claim status and manage follow-up activities.
• Accurately document account activity, communications, claim status, follow-up actions, and resolutions.
• Identify billing or claim issues requiring corrective action or escalation.
• Recognize trends in denials, underpayments, or payment delays and communicate findings that may support process improvements.
• Maintain compliance with privacy requirements, payer guidelines, government requirements, client requirements, and company policies.
• Organize and prioritize daily account inventory in a fast-paced, high-volume environment.
• Consistently meet or exceed established productivity, quality, documentation, and account-resolution standards.
• Participate in special projects and additional assignments as requested by management.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.