Patient Financial Services Representative

REVCO SOLUTIONS INC; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Coverage

401(k) Savings Plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Performance Bonus Plan

Job summary

REVCO SOLUTIONS INC in Indianapolis seeks a Patient Account Specialist to join their healthcare call center team. This role is pivotal in assisting patients with account inquiries while providing empathetic support. Candidates should excel in communication and problem-solving, and be proficient with basic computer applications.

The position offers a comprehensive benefits package including medical, dental, and a performance bonus plan. If you are passionate about helping others and ready to make a difference, apply today!

Qualifications

• Exceptional verbal and written communication skills.
• Ability to handle challenging situations with empathy.
• Skilled in multitasking and navigating computer systems.

Responsibilities

• Answering inbound calls from patients and addressing inquiries.
• Assisting with insurance inquiries and claims.
• Documenting patient interactions accurately.

Skills

Excellent communication skills

Strong problem-solving skills

Ability to multitask

Compassionate approach

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Description

On-Site

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today!