Patient Financial Services Representative

Revco Solutions; United States; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) match

Paid Time Off

Paid Holidays

Monthly bonus

Hybrid work options

Job summary

Revco Solutions is seeking a Patient Account Specialist to join a high-energy healthcare call center. The role focuses on guiding patients through understanding their accounts and resolving balances, with a hybrid in-office/work-from-home setup.

Applicants should have strong communication, empathy, and multitasking abilities. The position includes a monthly bonus plan and comprehensive medical/dental/vision coverage, 401(k) with company match, PTO, and holidays.

Qualifications

• Excellent communication skills, patient-centered approach, and professional written communication.
• Strong problem-solving skills and the ability to handle challenging situations with empathy.
• Able to multitask, navigate computer systems efficiently and type accurately.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and healthcare inquiries.
• Document patient interactions and update systems according to guidelines.

Skills

Excellent communication

Empathy

Problem solving

Multitasking

Typing accurately

Education

High school diploma or equivalent

Job description

Remote

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.

Pay: $16/hr. plus incentive program

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monthly Bonus Plan
• Hybrid opportunities

Responsibilities:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

Qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

Salary Description $16/hr.