On-Site Patient Account Specialist — Performance Bonus Eligible

REVCO SOLUTIONS INC; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) with company match

Paid time off

Paid holidays

Job summary

REVCO SOLUTIONS INC is seeking a Patient Account Specialist for an on-site role in our healthcare call center. You will support patients by explaining their accounts and guiding them through balance resolution, while delivering compassionate service.

Responsibilities include handling insurance inquiries, claims, and billing matters; providing information on medical procedures; and documenting interactions in our systems. A performance bonus plan rewards top performers.

Qualifications

• High school diploma or equivalent.
• Proficient in basic computer applications and able to learn new software quickly.
• Empathy, compassion, and a genuine desire to help patients.

Responsibilities

• Answering inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures and general healthcare questions.
• Document patient interactions and update systems per guidelines.

Skills

Excellent communication

Problem-solving

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

REVCO SOLUTIONS INC is seeking a Patient Account Specialist for an on-site role in our healthcare call center. You will support patients by explaining their accounts and guiding them through balance resolution, while delivering compassionate service.

Responsibilities include handling insurance inquiries, claims, and billing matters; providing information on medical procedures; and documenting interactions in our systems. A performance bonus plan rewards top performers.