Patient Financial Services Representative

REVCO SOLUTIONS INC; Town of De Witt (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Coverage

401(k) Savings Plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Performance Bonus Plan

Job summary

REVCO SOLUTIONS INC in Town of De Witt seeks a Patient Account Specialist for their healthcare call center. This role is vital for assisting patients with inquiries regarding their accounts, insurance claims, and billing matters.

Candidates should demonstrate excellent communication skills and a compassionate approach. We provide a robust benefits package, including health coverage and paid time off, along with a performance bonus program to reward top performers.

Qualifications

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Responsibilities

• Answering inbound calls from patients and addressing inquiries and concerns.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures and services.
• Documenting patient interactions and updating systems.

Skills

Excellent communication skills

Strong problem-solving skills

Empathy and compassion

Ability to multitask

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Description

On-Site

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today!