Hybrid Patient Account & Insurance Resolution Specialist

REVCO SOLUTIONS INC; North Carolina; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Disability

401(k) with company match

PTO

Paid Holidays

Monthly Bonus

Hybrid work

Job summary

Revco Solutions Inc. in North Carolina is seeking a Patient Account Specialist to help patients understand their accounts and resolve balances. The role begins with on-site work and transitions to a 3-day in-office / 2-day remote hybrid schedule after the first 90 days.

You will handle inbound patient calls, assist with insurance inquiries, claims, and billing matters, and provide information on medical procedures. Accurate documentation and privacy compliance are essential to success.

Qualifications

• High school diploma or equivalent.
• Proficient in basic computer applications and quick to learn new software.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and general healthcare inquiries.
• Document patient interactions and update relevant systems according to guidelines.
• Conduct government insurance follow-up and resolve denials, delays, or underpayments.

Skills

Excellent communication

Strong problem-solving

Multitasking and typing

Education

High school diploma or equivalent

Job description

Revco Solutions Inc. in North Carolina is seeking a Patient Account Specialist to help patients understand their accounts and resolve balances. The role begins with on-site work and transitions to a 3-day in-office / 2-day remote hybrid schedule after the first 90 days.

You will handle inbound patient calls, assist with insurance inquiries, claims, and billing matters, and provide information on medical procedures. Accurate documentation and privacy compliance are essential to success.