Patient Information Specialist

Brown University Health; Providence (RI); On-site; USD 26,000 - 28,000; Full time

Job summary

Brown University Health seeks a receptionist/clerical assistant to warmly welcome visitors, provide directions, respond to telephone inquiries, and access patient information systems in a fast-paced hospital setting.

You will maintain confidentiality, handle routine clerical duties, and support departments during day and weekend shifts; prior experience and strong interpersonal and computer skills are essential.

Qualifications

• High School Graduate.
• Excellent interpersonal skills.
• Computer competency.
• Some medical terminology helpful.
• Excellent telephone and customer service skills.
• Two years job related experience.

Responsibilities

• Greet patients, guests, visitors, and provide accurate directions to all areas of the hospital complex.
• Responds to telephone requests for patient information.
• Preserves confidentiality of patient information.
• Performs a variety of routine clerical duties maintaining department records indicating patients’ and visitors’ status, location and phone extension.
• Maintains limited number of operational statistics.
• Operates computer terminal in order to access computer records.
• Issues courtesy coupons to clergy.

Skills

Interpersonal skills

Telephone skills

Computer skills

Medical terminology

Job description

Brown University Health seeks a receptionist/clerical assistant to warmly welcome visitors, provide directions, respond to telephone inquiries, and access patient information systems in a fast-paced hospital setting.

You will maintain confidentiality, handle routine clerical duties, and support departments during day and weekend shifts; prior experience and strong interpersonal and computer skills are essential.