Patient Information services

Lifespan; Providence (RI); On-site; USD 27,000 - 28,000; Full time

Job summary

Brown University Health welcomes visitors and provides directions at Rhode Island Hospital in Providence. The role responds to phone inquiries, accesses patient information, and upholds confidentiality while modeling the organization's values of compassion, accountability, respect and excellence.

The position involves routine clerical duties, maintaining department records, operating a computer terminal, and assisting with patient flow in a busy hospital setting.

Qualifications

• High School Graduate
• Excellent interpersonal skills
• Computer competency
• Some medical terminology helpful
• Excellent telephone and customer service skills

Responsibilities

• Greets patients, guests, visitors, and provides accurate directions. Responds to telephone requests for patient information. Maintains confidentiality of patient information.
• Performs routine clerical duties, maintains department records of patients and visitors status, location and phone extension. Accesses computer records and issues courtesy coupons to clergy.

Skills

Interpersonal skills

Telephone skills

Customer service

Computer competency

Medical terminology

Education

High School Diploma

Job description

SUMMARY:

Under the general supervision and according to established procedures, welcomes visitors, provides accurate directions, responds to telephone inquires, and accesses computer for patient information.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Greets patients, guests, visitors, and provides accurate directions to all areas of the hospital complex. Responds to telephone requests for patient information. Preserves confidentiality of patient information.
• Performs a variety of routine clerical duties maintaining department records indicating patients' and visitors' status, location and phone extension. Maintains limited number of operational statistics. Operates computer terminal in order to access computer records. Issues courtesy coupons to clergy.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• High School Graduate.
• Excellent interpersonal skills.
• Computer competency.
• Some medical terminology helpful.
• Excellent telephone and customer service skills.

EXPERIENCE:

• Two years job related experience.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY: None.

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Pay Range:

$19.75-$20.15

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

Sunday through Saturdays every other weekend and g=holiday as needed. 12 hour shift 3 days per week 7Am until 7:30 PM

Work Shift:

Day

Driving Required:

No

Union:

International Brotherhood Teamsters