Patient Services Concierge

TMH The Miriam Hospital; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking a friendly, customer-focused professional to greet visitors and assist patients in a busy hospital environment. The role includes directing guests, printing badges, handling parcel pickups, and coordinating with hospital departments to ensure smooth patient flow.

The ideal candidate will have a High School diploma, basic computer skills, and a strong commitment to compassionate service.

Qualifications

• High School diploma or equivalent.
• Basic knowledge of computer keyboard.
• Exceptional customer service and professional demeanor.

Responsibilities

• Greet and assist patients, visitors, and vendors warmly.
• Direct callers and locate departments; provide directions.
• Print personalized patient/visitor labels and manage badges.
• Answer phones and transfer to appropriate departments.
• Protect patient privacy and maintain confidentiality.
• Assist with package pickup and parcel log.
• Attend staff meetings and in-service trainings.

Skills

Customer service

Multitasking

Keyboard basics

Bilingual preferred

Education

High School diploma or equivalent

Job description

Brown University Health is seeking a friendly, customer-focused professional to greet visitors and assist patients in a busy hospital environment. The role includes directing guests, printing badges, handling parcel pickups, and coordinating with hospital departments to ensure smooth patient flow.

The ideal candidate will have a High School diploma, basic computer skills, and a strong commitment to compassionate service.