Patient Information Concierge

Lifespan; Providence (RI); Vor Ort; USD 27.000 - 28.000; Vollzeit

Zusammenfassung

Brown University Health welcomes visitors and provides directions at Rhode Island Hospital in Providence. The role responds to phone inquiries, accesses patient information, and upholds confidentiality while modeling the organization's values of compassion, accountability, respect and excellence.

The position involves routine clerical duties, maintaining department records, operating a computer terminal, and assisting with patient flow in a busy hospital setting.

Qualifikationen

• High School Graduate
• Excellent interpersonal skills
• Computer competency
• Some medical terminology helpful
• Excellent telephone and customer service skills

Aufgaben

• Greets patients, guests, visitors, and provides accurate directions. Responds to telephone requests for patient information. Maintains confidentiality of patient information.
• Performs routine clerical duties, maintains department records of patients and visitors status, location and phone extension. Accesses computer records and issues courtesy coupons to clergy.

Kenntnisse

Interpersonal skills

Telephone skills

Customer service

Computer competency

Medical terminology

Ausbildung

High School Diploma

Jobbeschreibung

Brown University Health welcomes visitors and provides directions at Rhode Island Hospital in Providence. The role responds to phone inquiries, accesses patient information, and upholds confidentiality while modeling the organization's values of compassion, accountability, respect and excellence.

The position involves routine clerical duties, maintaining department records, operating a computer terminal, and assisting with patient flow in a busy hospital setting.