Patient Information services

Brown University Health; Providence (RI); On-site; USD 26,000 - 28,000; Full time

Job summary

Brown University Health seeks a receptionist/clerical assistant to warmly welcome visitors, provide directions, respond to telephone inquiries, and access patient information systems in a fast-paced hospital setting.

You will maintain confidentiality, handle routine clerical duties, and support departments during day and weekend shifts; prior experience and strong interpersonal and computer skills are essential.

Qualifications

• High School Graduate.
• Excellent interpersonal skills.
• Computer competency.
• Some medical terminology helpful.
• Excellent telephone and customer service skills.
• Two years job related experience.

Responsibilities

• Greet patients, guests, visitors, and provide accurate directions to all areas of the hospital complex.
• Responds to telephone requests for patient information.
• Preserves confidentiality of patient information.
• Performs a variety of routine clerical duties maintaining department records indicating patients’ and visitors’ status, location and phone extension.
• Maintains limited number of operational statistics.
• Operates computer terminal in order to access computer records.
• Issues courtesy coupons to clergy.

Skills

Interpersonal skills

Telephone skills

Computer skills

Medical terminology

Job description

SUMMARY

Under the general supervision and according to established procedures, welcomes visitors, provides accurate directions, responds to telephone inquires, and accesses computer for patient information.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES

• Greets patients, guests, visitors, and provides accurate directions to all areas of the hospital complex.
• Responds to telephone requests for patient information.
• Preserves confidentiality of patient information.
• Performs a variety of routine clerical duties maintaining department records indicating patients’ and visitors’ status, location and phone extension.
• Maintains limited number of operational statistics.
• Operates computer terminal in order to access computer records.
• Issues courtesy coupons to clergy.

MINIMUM QUALIFICATIONS

• Basic Knowledge:
• High School Graduate.
• Excellent interpersonal skills.
• Computer competency.
• Some medical terminology helpful.
• Excellent telephone and customer service skills.
• Experience:
• Two years job related experience.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Exposed to normal patient care environment with frequent standing, walking, and sitting.

SUPERVISORY RESPONSIBILITY

• None.

Pay Range

$19.75-$20.15

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

Sunday through Saturdays every other weekend and g=holiday as needed. 12 hour shift 3 days per week 7Am until 7:30 PM

Work Shift

Day

Driving Required

No

Union

International Brotherhood Teamsters