Patient Information Concierge

RIH Rhode Island Hospital; Rhode Island; On-site; USD 27,000 - 28,000; Full time

Job summary

Rhode Island Hospital is seeking a customer-focused receptionist to warmly greet patients and visitors. You will provide accurate directions and respond to phone inquiries while accessing patient information on the computer system.

The role requires strong interpersonal and telephone skills, comfort with basic medical terminology, and a minimum of two years of related experience. Equal opportunity employer with a patient-centric focus.

Qualifications

• High School Graduate required.
• Excellent interpersonal skills.
• Computer competency.
• Some medical terminology helpful.
• Excellent telephone and customer service skills.
• Two years job related experience.

Responsibilities

• Greet patients, guests, visitors and provide accurate directions.
• Respond to telephone requests for patient information.
• Preserve confidentiality of patient information.
• Maintain department records indicating patients’ and visitors’ status, location and phone extension.
• Operate computer terminal to access records.
• Issue courtesy coupons to clergy.

Skills

Interpersonal skills

Computer literacy

Medical terminology

Telephone skills

Customer service

Education

High School diploma

Job description

Rhode Island Hospital is seeking a customer-focused receptionist to warmly greet patients and visitors. You will provide accurate directions and respond to phone inquiries while accessing patient information on the computer system.

The role requires strong interpersonal and telephone skills, comfort with basic medical terminology, and a minimum of two years of related experience. Equal opportunity employer with a patient-centric focus.