Patient Access Specialist: Friendly Front Desk & Billing

Westerly Hospital; Westerly (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Westerly Hospital in Rhode Island is seeking a Patient Access Representative who serves as the first point of contact for patients and visitors, ensuring proper identification and a welcoming demeanor. You will handle payments at the cash window and respond to inquiries.

The role emphasizes accurate registration, cash handling, and delivering patient-centered service while adhering to safety and organizational policies.

Qualifications

• Education: High school diploma or GED required; college preferred.
• Experience: customer service in a professional setting preferred.
• Licensure: CPA T certification not required; focus on patient accounts awareness.
• Skills: medical terminology, telephone and interpersonal communication, computer experience, insurance familiarity.

Responsibilities

• Greeting patients and ensuring proper patient identification at registration.
• Handle patient payments at the cash window and respond to inquiries.
• Support departmental accuracy and contribute to safety and policy adherence.
• Demonstrate professional, courteous behavior toward patients, families, and staff.
• Participate in required safety training and maintain appropriate documentation.

Skills

Medical terminology

Computer experience

Insurance experience

Telephone skills

Interpersonal communication

Customer service

Team-building

Education

High school diploma or GED

Some college / AA degree preferred

Job description

Westerly Hospital in Rhode Island is seeking a Patient Access Representative who serves as the first point of contact for patients and visitors, ensuring proper identification and a welcoming demeanor. You will handle payments at the cash window and respond to inquiries.

The role emphasizes accurate registration, cash handling, and delivering patient-centered service while adhering to safety and organizational policies.