Hospital Visitor Concierge

Brown University Health; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking a front desk–style patient services assistant at The Miriam Hospital in Providence. You will greet visitors, screen and direct them to appropriate locations, and assist with badges, parcels, and patient room numbers.

Strong customer service, empathy, and professional communication are essential. Daily tasks include answering phones, guiding guests, and maintaining lobby operations while protecting patient privacy.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills and ability to multitask.
• Friendly, professional and respectful demeanor; bilingual preferred.

Responsibilities

• Greet, assist, and direct visitors, patients and vendors in a warm, welcoming manner.
• Answer phones and transfer calls to appropriate departments; provide directions.
• Print personalized patient/visitor labels and manage badges and parcel pickups.
• Protect patient privacy and assist with directions, parking, and room numbers.
• Maintain lobby awareness and participate in staff meetings; assist with equipment and supplies.

Skills

Customer service

Multitasking

Empathy

Professionalism

Communication

Education

High School diploma or equivalent

Job description

Brown University Health is seeking a front desk–style patient services assistant at The Miriam Hospital in Providence. You will greet visitors, screen and direct them to appropriate locations, and assist with badges, parcels, and patient room numbers.

Strong customer service, empathy, and professional communication are essential. Daily tasks include answering phones, guiding guests, and maintaining lobby operations while protecting patient privacy.