Patient Services Concierge (Hospital Front Desk)

Brown-University-Health-1; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

The Miriam Hospital, part of Brown University Health, invites applications for a Reception/Guest Services Associate to greet and assist visitors and patients, directing them to departments and providing information.

You will handle phone inquiries, print badges, protect patient privacy, and help with parcel pickup while maintaining a professional, compassionate demeanor in a U.S. hospital setting.

Qualifications

• High School diploma or equivalent.
• Ability to multitask and provide excellent customer service.
• Empathy, warmth and professional conduct when interacting with patients and visitors.
• Bilingual preferred.

Responsibilities

• Greet and assist patients, visitors and vendors in a welcoming manner.
• Direct to departments and provide clear directions and information.
• Answer calls and transfer to appropriate departments.
• Print patient/visitor labels and badges when needed.
• Protect patient privacy and assist with parcel pickup and signing processes.
• Maintain confidentiality and participate in staff meetings and training.

Skills

Customer service

Multitasking

Empathy

Bilingual

Professionalism

Communication

Education

High School diploma or equivalent

Tools

Keyboard

Job description

The Miriam Hospital, part of Brown University Health, invites applications for a Reception/Guest Services Associate to greet and assist visitors and patients, directing them to departments and providing information.

You will handle phone inquiries, print badges, protect patient privacy, and help with parcel pickup while maintaining a professional, compassionate demeanor in a U.S. hospital setting.