Patient Front Desk Coordinator – Healthcare Scheduling

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UCSD Health is seeking a Front Desk Coordinator to serve as the primary patient contact, greet patients, collect co-pays, schedule appointments, and handle authorizations and referrals. The role supports physicians, staff, and ambulatory care managers in a dynamic clinic environment.

Ideal candidates will have at least three years of relevant experience in healthcare front desk work, strong knowledge of insurance processes, and excellent communication skills in person and over the phone.

Qualifications

• Minimum of three years related experience including one year in front desk/receptionist and scheduling in health care.
• Experience with insurance and authorization verification.
• Prior cash handling experience.
• Knowledge of third party payors including federal, state, and private health plans.
• Knowledge of medical terminology.
• Excellent customer service skills both in person and over the phone.
• Excellent written and verbal communication; ability to explain complex ideas to all audiences.
• Professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

Responsibilities

• Greet patients and act as a front desk contact.
• Handle co-pay collection and appointment scheduling.
• Manage insurance authorizations and referrals as needed.
• Assist physicians, staff, and ambulatory care service managers.
• Provide resource support to patients and team members.

Skills

Front desk experience

Scheduling experience

Insurance verification

Cash handling

Third party payors knowledge

Medical terminology

Communication skills

Professionalism

Accountability

Tools

EPIC

UCSD system knowledge

Job description

UCSD Health is seeking a Front Desk Coordinator to serve as the primary patient contact, greet patients, collect co-pays, schedule appointments, and handle authorizations and referrals. The role supports physicians, staff, and ambulatory care managers in a dynamic clinic environment.

Ideal candidates will have at least three years of relevant experience in healthcare front desk work, strong knowledge of insurance processes, and excellent communication skills in person and over the phone.