Front Desk Patient Services Coordinator

UC San Diego Health; San Diego (CA); On-site; USD 40,000 - 53,000; Full time

Job summary

UC San Diego Health in Rancho Bernardo is seeking a Patient Service Representative for primary care. Under the supervision of the Practice Manager, you will provide front-desk support and perform clerical duties to keep daily patient services running smoothly.

You will greet patients, manage check-in/out, schedule appointments, verify insurance, update demographics, assist with billing accuracy, collect co-pays, and collaborate with physicians and staff across departments.

Qualifications

• Three years of experience in a large, complex healthcare setting.
• Solid knowledge of third-party payors including federal, state, and private plans.
• Strong customer service skills with excellent written and verbal communication.
• Ability to work across multiple systems during calls with confidentiality.
• Experience with insurance verification and authorizations.
• Proficiency with electronic health record systems (EPIC) is preferred.

Responsibilities

• Greet patients and provide excellent customer service.
• Complete patient check-in and checkout procedures.
• Schedule and coordinate appointments.
• Verify insurance coverage and authorizations.
• Update patient demographics and maintain accurate records.
• Audit billing documents for accuracy and completeness.

Skills

Customer service

Communication

Computer skills

Confidentiality

Insurance knowledge

Tools

EPIC

Job description

UC San Diego Health in Rancho Bernardo is seeking a Patient Service Representative for primary care. Under the supervision of the Practice Manager, you will provide front-desk support and perform clerical duties to keep daily patient services running smoothly.

You will greet patients, manage check-in/out, schedule appointments, verify insurance, update demographics, assist with billing accuracy, collect co-pays, and collaborate with physicians and staff across departments.