Dermatology Front Desk Specialist: Patient Care & Scheduling

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego's Dermatology Department seeks a Front Desk Coordinator to provide clinical and administrative support under general supervision. You will set priorities, coordinate unit work, assist with procedures, and maintain referral databases while delivering excellent patient and staff service.

The role requires strong organization, communication, and confidentiality, with duties including scheduling, answering phones, processing paperwork, and coverage across sites as needed.

Qualifications

• At least three years of relevant experience in a large, complex healthcare setting.
• Knowledge of third-party payors, federal, state, and private health plans.
• Problem-solving ability to assist customers and meet expectations.
• Strong organizational skills to prioritize tasks and meet deadlines.
• Proficient computer skills and ability to navigate multiple systems during calls.
• Strong customer service skills in-person and over the phone.
• Excellent written and verbal communication.
• Ability to maintain strict confidentiality.
• Self-starter with accountability and openness to new ideas.
• Professionalism, credibility, and accountability.
• Basic knowledge of Microsoft apps: Outlook, Word, Excel.

Responsibilities

• Provide clinical and administrative support to Dermatology Department.
• Set priorities and coordinate unit work; assist in new methods and procedures.
• Support motility procedures and equipment maintenance.
• Assist with patient care for appointments and scheduling clinic visits.
• Answer phones, manage physician block times, maintain statistics.
• Order supplies and manage referral database.
• Provide customer service to staff, physicians, and patients.
• Provide coverage for other procedural areas as needed.
• Maintain confidentiality.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Confidentiality

Self-motivation

Multitasking

Professionalism

Independent work

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

UC San Diego's Dermatology Department seeks a Front Desk Coordinator to provide clinical and administrative support under general supervision. You will set priorities, coordinate unit work, assist with procedures, and maintain referral databases while delivering excellent patient and staff service.

The role requires strong organization, communication, and confidentiality, with duties including scheduling, answering phones, processing paperwork, and coverage across sites as needed.