Patient-Focused PT Clinic Front Desk & Scheduler

Tailwind Physical Therapy; Spokane (WA); On-site; USD 22,000 - 33,000; Full time

Job summary

Tailwind Physical Therapy is seeking a friendly front desk receptionist to welcome patients and support smooth clinic operations.

You will check patients in and out, answer calls, verify information, collect co-pays, and schedule follow-up appointments, communicating policies clearly to patients and staff.

The role requires strong organization, excellent communication, confidentiality, and teamwork with therapists and other staff to maintain a welcoming, professional environment.

Qualifications

• Strong organizational and scheduling skills.
• Excellent verbal and written communication, including phone etiquette.
• Ability to contribute to a friendly front desk atmosphere.
• Maintain confidentiality, follow clinic procedures, and work with staff.
• Basic computer proficiency; prior experience with medical or therapy software is beneficial.
• Customer service experience in a healthcare or front desk setting preferred.

Responsibilities

• Greet patients and assist them upon arrival.
• Answer phone calls and respond to inquiries professionally.
• Schedule and coordinate appointments to ensure smooth clinic flow.
• Check patients in and out and verify basic information.
• Collect co-pays or payments and document transactions accurately.
• Communicate clinic policies and follow-up plans to patients and staff.

Skills

Organizational skills

Scheduling

Communication skills

Phone etiquette

Patient interaction

Confidentiality

Team collaboration

Basic computer skills

Tools

Electronic scheduling systems

Job description

Tailwind Physical Therapy is seeking a friendly front desk receptionist to welcome patients and support smooth clinic operations.

You will check patients in and out, answer calls, verify information, collect co-pays, and schedule follow-up appointments, communicating policies clearly to patients and staff.

The role requires strong organization, excellent communication, confidentiality, and teamwork with therapists and other staff to maintain a welcoming, professional environment.