Patient Care & Front Desk Specialist

Fresh Pond Physical Therapy; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Health insurance

Paid time off

Job summary

Fresh Pond Physical Therapy is seeking a friendly Patient Care Associate to join the team at our thriving clinic. You will play a key role in helping create a positive experience for every patient who walks through our doors and ensuring smooth day-to-day operations including booking appointments, answering phone calls, and collecting payment information.

The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast-paced clinical setting.

Qualifications

• Previous medical office or healthcare experience preferred.
• Customer service experience strongly preferred.
• Familiarity with EMR systems is a plus.
• Proficiency with Google Workspace or similar computer systems.
• Excellent communication, multi-tasking skills, organizational, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Professional demeanor and strong work ethic.
• Computer Savvy.
• High school diploma or GED required.

Responsibilities

• Greet patients as they arrive and provide an excellent customer experience both in person and over the phone.
• Manage front desk operations including scheduling, patient check-in/check-out, and answering inquiries.
• Perform accurate data entry and maintain patient records within the EMR system.
• Verify patient demographics and insurance information for new and returning patients.
• Collect co-pays and assist with basic administrative reporting tasks.
• Perform minor cleaning duties including laundry, sanitizing treatment tables, and maintaining clinic cleanliness.
• Maintain patient confidentiality and comply with HIPAA guidelines and clinic policies.
• Answer calls from patients and insurance with professionalism and excellent customer service.
• Assist with inventory management and supply organization.
• Provide general patient services and attend to the needs of patients throughout their services.

Skills

Excellent communication

Multi-tasking

Organizational skills

Interpersonal skills

Problem-solving

Attention to detail

Professional demeanor

Computer savvy

Education

High school diploma or GED

Tools

EMR systems

Google Workspace

Job description

Fresh Pond Physical Therapy is seeking a friendly Patient Care Associate to join the team at our thriving clinic. You will play a key role in helping create a positive experience for every patient who walks through our doors and ensuring smooth day-to-day operations including booking appointments, answering phone calls, and collecting payment information.

The ideal candidate is organized, computer savvy, energetic, compassionate, and thrives in a fast-paced clinical setting.