Physical Therapy Clinic Receptionist / Scheduler

Tailwind Physical Therapy; Spokane (WA); On-site; USD 22,000 - 33,000; Full time

Job summary

Tailwind Physical Therapy is seeking a friendly front desk receptionist to welcome patients and support smooth clinic operations.

You will check patients in and out, answer calls, verify information, collect co-pays, and schedule follow-up appointments, communicating policies clearly to patients and staff.

The role requires strong organization, excellent communication, confidentiality, and teamwork with therapists and other staff to maintain a welcoming, professional environment.

Qualifications

• Strong organizational and scheduling skills.
• Excellent verbal and written communication, including phone etiquette.
• Ability to contribute to a friendly front desk atmosphere.
• Maintain confidentiality, follow clinic procedures, and work with staff.
• Basic computer proficiency; prior experience with medical or therapy software is beneficial.
• Customer service experience in a healthcare or front desk setting preferred.

Responsibilities

• Greet patients and assist them upon arrival.
• Answer phone calls and respond to inquiries professionally.
• Schedule and coordinate appointments to ensure smooth clinic flow.
• Check patients in and out and verify basic information.
• Collect co-pays or payments and document transactions accurately.
• Communicate clinic policies and follow-up plans to patients and staff.

Skills

Organizational skills

Scheduling

Communication skills

Phone etiquette

Patient interaction

Confidentiality

Team collaboration

Basic computer skills

Tools

Electronic scheduling systems

Job description

Company Description Tailwind Physical Therapy is a one‑of‑a‑kind clinic with a relaxed yet professional atmosphere. The clinic provides personalized physical therapy services in a welcoming, supportive environment.

Role Description.Our front desk receptionists are responsible for greeting patients, answering phone calls, and managing appointment scheduling to ensure an efficient clinic flow.

Daily tasks include checking patients in and out, verifying basic information, collecting co-pays or payments, and coordinating follow-up appointments. The Receptionist willmanage schedule changes, and communicate clearly with patients about upcoming visits, policies, and basic clinic procedures.

Qualifications

• Strong organizational and scheduling skills, with the ability to manage multiple appointments and priorities accurately.
• Excellent verbal and written communication skills, including professional phone etiquette and clear, compassionate patient interaction.
• Ability to contribute to a friendly, professional front desk atmosphere.
• Ability to maintain confidentiality, follow clinic procedures, and work collaboratively with physical therapists and other staff.
• Basic computer proficiency, including use of electronic scheduling systems; prior experience with medical or therapy office software is beneficial.
• Customer service experience in a healthcare or front desk setting preferred.