Patient-Focused Optical Lab Technician

Now Optics; Del City (OK); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

2 free eyeglasses per year

Employee discounts (Friends & Family)

Paid time off

Professional development

Employee recognition programs

Employee Assistance Program (EAP)

Job summary

Stanton Optical, part of Now Optics, is seeking a Doctor’s Technician capable of delivering outstanding customer service in a fast-paced retail optical setting. You will greet patients, facilitate sales, and ensure a smooth flow between clinical and retail teams.

The role requires at least an associate degree or higher and 2+ years of customer service experience. You will collaborate with clinicians, schedule appointments, perform basic pre-tests, and help prepare eyewear orders in a compliant,

Qualifications

• Associate’s degree or advanced certification beyond high school.
• 2+ years of customer service experience with patients or customers.
• Strong communication and empathy with diverse groups.
• Proactive problem solving and ability to adapt in a fast-paced retail environment.

Responsibilities

• Greet patients and customers and facilitate sales while delivering excellent service.
• Coordinate with retail and clinical services teams.
• Schedule appointments and collect patient history for pre-tests.
• Assist with lab tasks and occasional repairs to expedite eyewear delivery.
• Maintain brand standards and ensure timely delivery of orders.
• Handle inquiries and resolve patient concerns.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Multitasking

Education

Associate degree or higher

Job description

Stanton Optical, part of Now Optics, is seeking a Doctor’s Technician capable of delivering outstanding customer service in a fast-paced retail optical setting. You will greet patients, facilitate sales, and ensure a smooth flow between clinical and retail teams.

The role requires at least an associate degree or higher and 2+ years of customer service experience. You will collaborate with clinicians, schedule appointments, perform basic pre-tests, and help prepare eyewear orders in a compliant,