Patient-Focused Medical Office Pro – Front Desk & Scheduling

Dignity Health Medical Group; Spring Hill (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and manage front-desk communications. You will handle incoming calls, document demographics and insurance details, verify eligibility, and schedule appointments using the clinic’s management system.

You will perform clerical duties to support daily operations, strive for excellent patient service, and demonstrate empathy in every interaction with patients and providers.

Qualifications

• Six (6) months experience in outpatient setting as a Medical Office Receptionist preferred or equivalent in a high-volume customer service role.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and ability to use computer equipment/software are required.

Responsibilities

• Greet patients and serve as primary phone contact for clinic.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and schedule appointments using the practice management system.
• Take accurate messages and support daily clinic operations and quality initiatives.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Computer skills

Medical terminology (preferred)

Education

High School diploma or equivalent

Tools

Electronic practice management system

ACD multi-line phone system

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and manage front-desk communications. You will handle incoming calls, document demographics and insurance details, verify eligibility, and schedule appointments using the clinic’s management system.

You will perform clerical duties to support daily operations, strive for excellent patient service, and demonstrate empathy in every interaction with patients and providers.