Medical Office Front Desk & Scheduling Specialist

CommonSpirit Health; Belmont (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, manage calls, collect demographics and insurance details, verify eligibility, and schedule appointments using our practice management system. You will also handle messaging and essential clerical tasks to support daily clinic operations.

Ideal candidates bring strong customer service skills, empathy for patients, and comfort with multi-line phone systems, data entry, and HIPAA-compliant processes.

Qualifications

• High school graduate or GED upon hire.
• Experience in outpatient settings or high-volume customer service preferred.
• Excellent customer service and ability to greet and assist patients.

Responsibilities

• Greet patients and respond to visitors; answer main lines and route calls.
• Collect and update demographics and insurance information; verify eligibility.
• Schedule appointments using electronic practice management system; relay messages.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Empathy

Education

High School Diploma (General Studies)

High School GED General Studies

Tools

Practice management software

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, manage calls, collect demographics and insurance details, verify eligibility, and schedule appointments using our practice management system. You will also handle messaging and essential clerical tasks to support daily clinic operations.

Ideal candidates bring strong customer service skills, empathy for patients, and comfort with multi-line phone systems, data entry, and HIPAA-compliant processes.