Patient Services Front Desk Specialist

Dignity Health; Belmont (CA); On-site; USD 3,856,000 - 5,447,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, serve as the primary phone contact, and support daily clinic operations. You will collect demographics and insurance information, verify eligibility, and schedule appointments using an electronic practice management system with accuracy and empathy.

You will demonstrate outstanding customer service, follow HIPAA guidelines, and collaborate with physicians and staff to ensure efficient,

Qualifications

• High School Diploma or GED required upon hire.
• Outpatient setting experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and be the first point of contact.
• Answer main line and distribute messages.
• Collect demographics and insurance information.
• Verify health plan eligibility.
• Schedule appointments using the practice management system.
• Perform clerical tasks to support daily clinic operations.

Skills

Customer service

Phone etiquette

Data entry

Demographics collection

Insurance verification

Appointment scheduling

HIPAA awareness

Education

High School Diploma

GED

Tools

Practice Management System

Multi-line phones

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, serve as the primary phone contact, and support daily clinic operations. You will collect demographics and insurance information, verify eligibility, and schedule appointments using an electronic practice management system with accuracy and empathy.

You will demonstrate outstanding customer service, follow HIPAA guidelines, and collaborate with physicians and staff to ensure efficient,