Patient Access & Scheduling Specialist

Dignity Health Medical Group; California (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a friendly Medical Office Representative to greet patients and coordinate front-desk activities. You will answer calls, collect demographics, verify insurance, schedule appointments, and relay messages using an electronic practice management system.

The role emphasizes empathy, efficiency, and excellent customer service in a fast-paced clinic environment.

Qualifications

• Six months' outpatient reception or equivalent customer service experience.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.

Responsibilities

• Greet patients and visitors; provide friendly front-desk service.
• Answer and route inbound calls; take messages and relay information.
• Collect and update demographics and insurance information; verify eligibility.
• Schedule appointments using the electronic practice management system; manage calendars.
• Perform clerical duties to support daily clinic operations and patient care.

Skills

Customer service

Interpersonal skills

Organizational skills

Phone reception

Empathy

Education

High School diploma or equivalent

Tools

Electronic practice management system

ACD phone system

Office software

Job description

Dignity Health Medical Foundation in California seeks a friendly Medical Office Representative to greet patients and coordinate front-desk activities. You will answer calls, collect demographics, verify insurance, schedule appointments, and relay messages using an electronic practice management system.

The role emphasizes empathy, efficiency, and excellent customer service in a fast-paced clinic environment.