Patient Services Specialist: Scheduling & Support

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 35,000 - 39,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff. You will handle phone, chat, email, and text inquiries, verify demographics and insurance, and schedule appointments using electronic systems.

To succeed, you should be eager to help others and solve problems with a calm, professional demeanor. You will support referrals and authorizations as needed, maintain confidentiality, and

Qualifications

• High School graduate or GED required.
• Minimum of 6 months experience scheduling patient appointments.
• Experience with computer systems, including Windows-based programs and web-based applications.

Responsibilities

• Resolve caller inquiries completely during the initial contact.
• Communicate clearly and effectively with all stakeholders, verbally and in writing.
• Perform job functions with independence, flexibility, and creative problem-solving.
• Maintain call control by de-escalating issues and confidently articulating resolutions.
• Provide high-level customer service with active listening and problem-solving.

Skills

Scheduling experience

Phone & chat support

Communication

Education

High School Diploma / GED

Tools

Windows-based software

Web-based applications

Job description

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff. You will handle phone, chat, email, and text inquiries, verify demographics and insurance, and schedule appointments using electronic systems.

To succeed, you should be eager to help others and solve problems with a calm, professional demeanor. You will support referrals and authorizations as needed, maintain confidentiality, and