Patient Services Coordinator - Medical Office

CommonSpirit Health; Redding (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

CommonSpirit Health's Dignity Health Medical Foundation clinics in California seek a Medical Office Representative to greet patients, handle front-desk communications, and serve as the primary phone contact. You will collect demographics, verify insurance, and schedule appointments using an electronic practice management system to support daily clinic operations.

To succeed, bring enthusiasm to help others, strong interpersonal skills, and a high school diploma.

Qualifications

• Six months or more outpatient front-desk experience or equivalent high-volume customer service background.
• Experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation is acceptable.
• High school diploma or equivalent required.

Responsibilities

• Greet patients, physicians and visitors and provide excellent customer service.
• Serve as primary phone contact and route messages to the appropriate staff.
• Collect and update demographics and insurance information and verify health plan eligibility.
• Schedule appointments using an electronic practice management system and support daily clinic operations.
• Communicate with empathy and courtesy in every patient interaction.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Keyboarding

Phone etiquette

Education

High School diploma or equivalent

Tools

Electronic practice management system

ACD/multi-line phone system

Job description

CommonSpirit Health's Dignity Health Medical Foundation clinics in California seek a Medical Office Representative to greet patients, handle front-desk communications, and serve as the primary phone contact. You will collect demographics, verify insurance, and schedule appointments using an electronic practice management system to support daily clinic operations.

To succeed, bring enthusiasm to help others, strong interpersonal skills, and a high school diploma.