Patient-Focused Medical Office Front Desk Specialist

BEACON BEHAVIORAL SUPPORT SERVICES; Saint Petersburg (FL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Beacon Behavioral Health Partners seeks a Medical Office Receptionist to support the front desk of its outpatient behavioral health program in St. Petersburg, FL. This is a full-time, on-site role reporting to the Office Manager or Program Director.

You will greet patients, manage calls and messages, assist with scheduling, check-in/check-out, and coordinate with clinicians and staff to ensure a welcoming, confidential patient experience.

Formación

• High school diploma or equivalent required.
• 1-2 years receptionist/front desk/medical office experience preferred.
• Experience in behavioral health or outpatient services preferred.
• Strong communication, customer service, organization, and follow-through skills.
• Ability to manage multiple priorities in a busy office environment.
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems.
• Ability to handle confidential information with professionalism and discretion.
• Dependable, detail-oriented, patient-focused, and team-oriented.

Responsabilidades

• Greet patients, families, visitors, and team members in a professional, welcoming manner.
• Answer, screen, and route incoming calls, messages, emails, and inquiries.
• Support patient scheduling, confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain forms and insurance information.
• Support intake, admissions, referral, and new patient coordination activities.
• Maintain accurate patient and office records per procedures.
• Coordinate communication among patients, providers, and staff.
• Monitor front desk activity and escalate issues as needed.
• Maintain office supplies and front desk organization.
• Support billing, authorizations, insurance documentation, or related workflows.
• Prepare basic reports, correspondence, and documents as needed.
• Follow HIPAA, confidentiality, and policy requirements.
• Assist with special projects and office initiatives.

Conocimientos

Communication

Customer service

Organization

Follow-through

Multitasking

Discretion

Educación

High school diploma or equivalent

Herramientas

Scheduling tools

Electronic health records

Phone systems

Email

Descripción del empleo

Beacon Behavioral Health Partners seeks a Medical Office Receptionist to support the front desk of its outpatient behavioral health program in St. Petersburg, FL. This is a full-time, on-site role reporting to the Office Manager or Program Director.

You will greet patients, manage calls and messages, assist with scheduling, check-in/check-out, and coordinate with clinicians and staff to ensure a welcoming, confidential patient experience.