Front Desk Coordinator for Behavioral Health

Beacon Behavioral Partners; Greenville (SC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Be a team player

Job summary

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of our outpatient behavioral health program. You will create a welcoming, professional experience for patients, families, visitors, providers, and team members.

Responsibilities include patient communication, scheduling, check-in/check-out, documentation, and coordination with clinical and administrative staff, along with maintaining records and supporting

Qualifications

• High school diploma or equivalent required.
• 1-2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred.
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred.
• Strong communication, customer service, organization, and follow-through skills.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming manner.
• Answer, screen, and route incoming phone calls, messages, emails, and inquiries.
• Support patient scheduling, confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain patient forms and information.
• Support intake, admissions, referral, and new patient coordination.
• Maintain accurate patient and administrative records per procedures.
• Coordinate communication among patients, families, providers, and staff.
• Monitor front desk activity and elevate concerns to the appropriate team member.
• Maintain office supplies and front desk organization.
• Support billing, authorizations, insurance documentation, or related workflows.
• Prepare basic reports and correspondence as needed.
• Follow confidentiality, HIPAA, and company policy requirements.
• Assist with special projects and other duties as assigned.

Skills

Communication

Customer service

Organization

Follow-through

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist to support the front desk and daily administrative operations of our outpatient behavioral health program. You will create a welcoming, professional experience for patients, families, visitors, providers, and team members.

Responsibilities include patient communication, scheduling, check-in/check-out, documentation, and coordination with clinical and administrative staff, along with maintaining records and supporting