Patient Access & Front Desk Specialist - Behavioral Health

BEACON BEHAVIORAL SUPPORT SERVICES; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist in Dallas, TX. The role supports front desk operations, patient scheduling, check-in/check-out, and documentation within the outpatient behavioral health program.

The ideal candidate will have 1–2 years of medical office or receptionist experience, strong communication skills, and comfort with scheduling tools and EHR systems. This is a full-time, on-site position focused on providing a professional, patient-centered

Qualifications

• High school diploma or equivalent required.
• 1–2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred.
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred.
• Strong communication, customer service, organization, and follow-through skills.
• Ability to manage multiple priorities in a busy office environment.
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems.
• Ability to handle confidential information with professionalism and discretion.
• Dependable, detail-oriented, patient-focused, and team-oriented.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner.
• Answer, screen, and route incoming phone calls, messages, emails, and general inquiries.
• Support patient scheduling, appointment confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation.
• Support intake, admissions, referral, and new patient coordination activities as needed.
• Maintain accurate patient, office, and administrative records in accordance with company procedures.
• Coordinate communication between patients, families, providers, clinical team members, and administrative staff.
• Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member.
• Maintain office supplies, forms, shared spaces, and general front desk organization.
• Support billing, authorizations, insurance documentation, or related administrative workflows as assigned.
• Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed.
• Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements.
• Assist with special projects, office initiatives, and other duties as assigned.

Skills

Communication

Customer service

Organization

Follow-through

Multitasking

Education

High school diploma

Tools

Computer systems

Phone systems

Email

Scheduling tools

Electronic health records

Job description

Beacon Behavioral Health Partners is seeking a Medical Office Receptionist in Dallas, TX. The role supports front desk operations, patient scheduling, check-in/check-out, and documentation within the outpatient behavioral health program.

The ideal candidate will have 1–2 years of medical office or receptionist experience, strong communication skills, and comfort with scheduling tools and EHR systems. This is a full-time, on-site position focused on providing a professional, patient-centered