Healthcare Front Office Coordinator | Patient Experience

BEACON BEHAVIORAL SUPPORT SERVICES; Daytona Beach (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

BEACON BEHAVIORAL SUPPORT SERVICES in Daytona Beach, FL is seeking a Front Office Coordinator (Medical Assistant) to manage the front desk and support staff with professionalism and empathy. You will be the first point of contact for patients, scheduling appointments, handling inquiries, and maintaining accurate records in our EHR system.

The ideal candidate will have a high school diploma, experience in a healthcare front office, strong communication skills, and knowledge of medical

Qualifications

• High school diploma or equivalent.
• Proven experience in a front office or administrative role, preferably within a healthcare or social assistance environment.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office Suite).
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and healthcare office procedures.

Responsibilities

• Greet and assist patients, visitors, and staff in a courteous and professional manner.
• Manage patient appointment scheduling, cancellations, and follow-ups using electronic health record (EHR) systems.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages accurately.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate communication between clinical staff, patients, and external service providers to facilitate smooth operations.
• Handle administrative duties such as processing patient intake forms, verifying insurance information, and managing billing inquiries.
• Monitor and maintain the organization and cleanliness of the front office area.
• Assist with the preparation of reports and documentation as required by management.

Skills

Front office experience

Customer service

EHR proficiency

Microsoft Office

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office Suite

Job description

BEACON BEHAVIORAL SUPPORT SERVICES in Daytona Beach, FL is seeking a Front Office Coordinator (Medical Assistant) to manage the front desk and support staff with professionalism and empathy. You will be the first point of contact for patients, scheduling appointments, handling inquiries, and maintaining accurate records in our EHR system.

The ideal candidate will have a high school diploma, experience in a healthcare front office, strong communication skills, and knowledge of medical