Medical Office Receptionist

BEACON BEHAVIORAL SUPPORT SERVICES; Saint Petersburg (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Beacon Behavioral Health Partners seeks a Medical Office Receptionist to support the front desk of its outpatient behavioral health program in St. Petersburg, FL. This is a full-time, on-site role reporting to the Office Manager or Program Director.

You will greet patients, manage calls and messages, assist with scheduling, check-in/check-out, and coordinate with clinicians and staff to ensure a welcoming, confidential patient experience.

Qualifications

• High school diploma or equivalent required.
• 1-2 years receptionist/front desk/medical office experience preferred.
• Experience in behavioral health or outpatient services preferred.
• Strong communication, customer service, organization, and follow-through skills.
• Ability to manage multiple priorities in a busy office environment.
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems.
• Ability to handle confidential information with professionalism and discretion.
• Dependable, detail-oriented, patient-focused, and team-oriented.

Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming manner.
• Answer, screen, and route incoming calls, messages, emails, and inquiries.
• Support patient scheduling, confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Collect, verify, scan, upload, and maintain forms and insurance information.
• Support intake, admissions, referral, and new patient coordination activities.
• Maintain accurate patient and office records per procedures.
• Coordinate communication among patients, providers, and staff.
• Monitor front desk activity and escalate issues as needed.
• Maintain office supplies and front desk organization.
• Support billing, authorizations, insurance documentation, or related workflows.
• Prepare basic reports, correspondence, and documents as needed.
• Follow HIPAA, confidentiality, and policy requirements.
• Assist with special projects and office initiatives.

Skills

Communication

Customer service

Organization

Follow-through

Multitasking

Discretion

Education

High school diploma or equivalent

Tools

Scheduling tools

Electronic health records

Phone systems

Email

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Office Receptionist

REG FULL TIME Clerical St Petersburg, FL, US

Medical Office Receptionist

Reports To: Office Manager or Program Director

Position Summary

• The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon's outpatient behavioral health program
• This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members
• The Medical Office Receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team

Key Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner
• Answer, screen, and route incoming phone calls, messages, emails, and general inquiries
• Support patient scheduling, appointment confirmations, cancellations, and rescheduling
• Assist with patient check-in and check-out processes
• Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation
• Support intake, admissions, referral, and new patient coordination activities as needed
• Maintain accurate patient, office, and administrative records in accordance with company procedures
• Coordinate communication between patients, families, providers, clinical team members, and administrative staff
• Monitor front desk activity and elevate patient, scheduling, service, or operational concerns to the appropriate team member
• Maintain office supplies, forms, shared spaces, and general front desk organization
• Support billing, authorizations, insurance documentation, or related administrative workflows as assigned
• Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed
• Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements
• Assist with special projects, office initiatives, and other duties as assigned

Qualifications

• High school diploma or equivalent required
• 1-2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred
• Strong communication, customer service, organization, and follow-through skills
• Ability to manage multiple priorities in a busy office environment
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems
• Ability to handle confidential information with professionalism and discretion
• Dependable, detail-oriented, patient-focused, and team-oriented

Preferred Experience

• Experience supporting a behavioral health or healthcare office
• Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records
• Experience working with patients, families, providers, and referral partners
• Bilingual skills preferred, based on program and market needs

Success in This Role

• Creates a positive and professional first impression for patients and families
• Keeps front desk workflows organized, accurate, and timely
• Communicates clearly and professionally with patients, families, providers, and team members
• Supports efficient scheduling, documentation, and patient coordination
• Helps the outpatient program operate smoothly and consistently

Equal Opportunity Statement

• Beacon Behavioral Health Partners is an equal opportunity employer
• We are committed to creating an inclusive environment for all employees and applicants