Patient Experience & Scheduling Specialist

Beacon Health Options; South Bend (WA); On-site; USD 30,000 - 42,000; Full time

Job summary

Beacon Health Options is seeking an experienced receptionist/clerical specialist to join our medical office team in a full-time capacity. You will welcome patients, manage phone calls, and coordinate scheduling with physician providers, ensuring accurate demographic and insurance data entry.

You will also assist with billing-related tasks, charting, and coordinating tests or procedures, while maintaining professional patient interactions and compliance with policies.

Qualifications

• High school diploma or equivalent preferred; 17+ years old.
• 1 year minimum related office experience; medical terminology and coding preferred.
• Spanish language ability is desired.
• Strong interpersonal and communication skills required.

Responsibilities

• Greet patients and visitors in a professional, cheerful manner and assist as needed.
• Answer phones and relay messages to clinical staff accurately.
• Schedule appointments with physicians and maintain rotation of providers.
• Collect demographic and insurance information and enter data into the practice management system.
• Verify insurance information at visits and update patient accounts accordingly.
• Maintain patient records, enter charges, and post services performed by providers.
• Enter prescription refills into the EMR and route for approval.
• Schedule tests, procedures, and surgeries; provide prep instructions to patients.
• Obtain pre-certifications for procedures and tests; communicate with appropriate staff.
• Assist physicians as needed and escort patients to exam rooms when required.

Skills

Reception skills

Clerical skills

Patient care duties

Bilingual Spanish (desirable)

Telephone skills

Scheduling

Education

High school diploma or equivalent

Tools

Carelink

Cardionet

Practice management system

Job description

Beacon Health Options is seeking an experienced receptionist/clerical specialist to join our medical office team in a full-time capacity. You will welcome patients, manage phone calls, and coordinate scheduling with physician providers, ensuring accurate demographic and insurance data entry.

You will also assist with billing-related tasks, charting, and coordinating tests or procedures, while maintaining professional patient interactions and compliance with policies.