Patient Care Front Desk Specialist

Prismhr Hire; Eggertsville (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Prismhr Hire seeks a Medical Receptionist to be the friendly face of the practice in New York. You will greet patients, check in, verify insurance with calls as needed, scan documents, collect demographics, and manage the flow from check-in to check-out. Handle inquiries, scheduling, and billing with accuracy and professionalism.

The role requires HIPAA knowledge, basic medical terminology, and strong communication skills to support a smooth patient experience in a busy clinic.

Qualifications

• 2 years of experience at a healthcare facility in a medical receptionist role preferred.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding recommended.
• Meticulous detail orientation with ability to multi-task.

Responsibilities

• Greet patients and perform check-in tasks.
• Collect and update patient demographics.
• Verify insurance coverage and copays with calling insurers as needed.
• Scan and save documents in Compulink.
• Explain forms and obtain signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer calls professionally and document messages.
• Maintain voicemail log and respond to action items.
• Check texts and email daily for confirmations.
• Schedule appointments and recalls; manage doctors' calendars.
• Coordinate referrals, including cataract and retina.
• Call pharmacies as needed; post payments to ledger.
• Balance daily payments and reconcile to daily report.
• Request medical records as needed.
• Retrieve mail and sign for packages; distribute office-wide.
• Send bills to patients for balances due.
• Maintain clean reception area and office environment.

Skills

Medical receptionist experience

HIPAA knowledge

Medical terminology

ICD/CPT coding familiarity

Multitasking

Excellent communication

Attention to detail

Customer service

Telephone etiquette

Time management

Education

High school diploma or equivalent

Tools

Compulink

Fax/phone/copier

Job description

Prismhr Hire seeks a Medical Receptionist to be the friendly face of the practice in New York. You will greet patients, check in, verify insurance with calls as needed, scan documents, collect demographics, and manage the flow from check-in to check-out. Handle inquiries, scheduling, and billing with accuracy and professionalism.

The role requires HIPAA knowledge, basic medical terminology, and strong communication skills to support a smooth patient experience in a busy clinic.