Patient Services Front Desk Specialist

Capital Health Screening Centre; Trenton (NJ); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Job summary

Capital Health is seeking a friendly receptionist to support the patient intake process at its New Jersey facility. You will answer phones, schedule appointments, register patients, and collect co-pays while upholding HIPAA guidelines.

The role requires healthcare reception experience, familiarity with ICD-10/CPT codes, and strong communication skills. Office software proficiency, including Excel, is preferred for daily tasks.

Qualifications

• High School diploma or equivalent.
• One year experience in healthcare reception or clerical role or one year of customer service experience.
• Familiarity with ICD-10 and CPT codes; medical terminology knowledge.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft Office skills; familiarity with Excel.

Responsibilities

• Answer telephones promptly and courteously across multiple lines.
• Route patient calls to appropriate area/individual.
• Schedule and cancel appointments and outpatient tests/surgeries per policy.
• Prepare for the day; review eligibility and reports; prepare patient charts.
• Greet patients/visitors professionally; explain privacy policies and delays.
• Register patients; verify demographics/insurance; HIPAA compliance.
• Collect co-pays/balances; manage check-out balances and estimates.
• Refer patients to staff for past due balances and questions.
• Process charges/claims; daily day-end reviews; manage worklists.

Skills

Medical terminology

Phone etiquette

Customer service

Microsoft Office

Excel familiarity

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a friendly receptionist to support the patient intake process at its New Jersey facility. You will answer phones, schedule appointments, register patients, and collect co-pays while upholding HIPAA guidelines.

The role requires healthcare reception experience, familiarity with ICD-10/CPT codes, and strong communication skills. Office software proficiency, including Excel, is preferred for daily tasks.