Patient-Focused Medical Front Desk Specialist

ConvenientMD LLC; Bellingham (MA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Company-paid short-term disability

Optional pet insurance

401k match after one year

Educational alliance with PurdueGlobal

Job summary

ConvenientMD LLC is seeking a Medical Receptionist in Massachusetts. You will be the first face patients see, greet visitors, handle registration, update records, collect payments, and help ensure timely care across our clinics.

If you enjoy people, staying organized, and multi-tasking, this role offers a path into healthcare or customer service. You will work with clinical staff and multiple software systems daily.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient focused.
• Technically savvy: Microsoft Office or related software.
• Effective communicator and cross collaborator.
• Excellent team player.
• Driven and self-motivated; initiative encouraged.
• Strong analytical and problem-solving skills.
• Trustworthy with confidential information.

Responsibilities

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Welcome and greet patients to the clinic with a friendly and professional demeanor.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively request a card on file, follow up on patient balances, and ensure timely patient payments.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations and registration, optimizing patient satisfaction.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Navigate multiple software systems to follow protocols for Employer Services.
• Answer and direct phone calls; keep the reception area organized.
• Perform administrative duties, including photocopying, filing, and logs.
• Become familiar with CMD services and costs; use scheduling and EMR systems.

Skills

Proactive communicator

Detail oriented

Compassionate

Technically savvy

Team player

Self-motivated

Analytical skills

Trustworthy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR software

Job description

ConvenientMD LLC is seeking a Medical Receptionist in Massachusetts. You will be the first face patients see, greet visitors, handle registration, update records, collect payments, and help ensure timely care across our clinics.

If you enjoy people, staying organized, and multi-tasking, this role offers a path into healthcare or customer service. You will work with clinical staff and multiple software systems daily.