Patient-Focused Medical Front Desk Concierge

FIRST PHYSICIANS; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Health insurance

Paid time off

Job summary

First Physicians is seeking a Medical Receptionist to be the welcoming first point of contact for patients and visitors. You will manage check-in/out, copays, and appointment scheduling, while maintaining patient records and confidentiality.

The role requires a friendly, organized, and patient-focused approach in a busy outpatient setting. Schedule is Monday–Friday with occasional Saturdays; reports to the Office Manager.

Qualifications

• High school diploma or GED is required.
• Excellent communication and interpersonal abilities.
• Professional, friendly, and able to manage multiple tasks.

Responsibilities

• Welcome patients and visitors with a warm, professional attitude.
• Check patients in/out, collect copayments, and address payment questions.
• Schedule, confirm, and reschedule appointments to support clinic operations.
• Register walk-in patients according to office guidelines.
• Enter/update patient demographics and insurance information.
• Verify insurance eligibility and coverage before visits.
• Answer multi-line calls and direct messages to appropriate staff.
• Scan IDs and insurance cards into patient records.
• Balance daily cash drawer and maintain payment logs.
• Process medical records requests in line with HIPAA/privacy rules.
• Maintain a clean, organized reception and waiting area.
• Collaborate with providers and staff to ensure smooth patient experience.

Skills

Friendly demeanor

Strong communication

Interpersonal skills

Organizational skills

Computer literacy

Attention to detail

Calm under pressure

Dependable

Education

High school diploma or GED

Tools

Athena EHR

Job description

First Physicians is seeking a Medical Receptionist to be the welcoming first point of contact for patients and visitors. You will manage check-in/out, copays, and appointment scheduling, while maintaining patient records and confidentiality.

The role requires a friendly, organized, and patient-focused approach in a busy outpatient setting. Schedule is Monday–Friday with occasional Saturdays; reports to the Office Manager.